01 / YOUR CUSTOMER CONTEXT
Start with what your environment knows.
Connect approved runbooks, service dependencies, past incidents and live evidence. Managed knowledge and customer-owned graph access are part of the expanded troubleshooting plan.
ACCOUNTABLE SUPPORT OPERATIONS
Support that stays
with the issue.
Connect your customer knowledge, approved agents and support team around one investigation. Carry context forward, keep ownership clear, and make recovery measurable.
One issue. A clear path forward.Governed by your policies
01UnderstandConnect the issue to customer context
02InvestigateUse permitted knowledge and diagnostics
03CoordinateKeep the next owner and decision visible
04VerifyCheck the service against its recovery criteria
Observable from start to finishEvidence · Decisions · Actions · Outcomes
KEEP YOUR EXISTING STACK
Connect cloud, monitoring, ITSM and collaboration tools. Available operations depend on the configured connector; logos do not imply full lifecycle coverage.
Azure
AWS
Google Cloud
ServiceNow
Datadog
Teams
CaseZero / Workflows / Issue resolutionTHE CASEZERO APPROACH
Keep context and ownership through every handoff.
Our product direction brings investigation, vendor follow-up and recovery evidence into one continuous support workflow.
02 / YOUR CHOICE OF AGENT
Investigate directly. Bring a specialist when needed.
Use the CaseZero agent foundation and supported external connections. Configurable native, external and hybrid troubleshooting modes are planned, with shared boundaries and budgets.
03 / OWN THE FOLLOW-THROUGH
Keep vendor support in the same workflow.
Planned lifecycle automation will open supported vendor cases, answer permitted questions and involve your team from the workflow-selected Teams conversation. Independent recovery checks remain the completion gate.
WHY CASEZERO
Accountability beyond the handoff.
Build around the complete support effort: finding evidence, choosing the next step, coordinating expertise and establishing what actually recovered.
Keep the customer contextCarry permitted service knowledge and evidence into each investigation.
Control every actionResource-level permissions and approval policies stay separate from read-only diagnosis.
See the evidenceAudit decisions and replay the workflow from the first signal to the outcome.
Keep support in your workflowPlanned Teams case management brings vendor questions, replies and human decisions into the bound conversation.
YOUR WORKSPACE
Bring CaseZero into your operations.
Sign in to configure integrations, set your boundaries and guide the first resolution.
Open the portalTHE OPERATIONS GAP
The expensive work happens between the updates.
Collecting evidence, repeating context and chasing the next response consume active support time.
One issue. Six systems.
Incident facts live across dashboards, chat, ITSM tickets, cloud APIs and manual notes. CaseZero connects the investigation rather than replacing those tools.
Engineers reconstruct the same evidence.
Start with permitted diagnostics and reviewed knowledge. Preserve provenance and pass the work forward without a second investigation.
Vendor escalation becomes another queue.
The expanded support lifecycle will track the next question, evidence needed and response owner, with your internal team involved when its judgment is required.
SRE TRUST PLANE
Autonomy with boundaries. Built for SRE control.
CaseZero separates read-only diagnosis from authorized production changes. The cloud identity defines what is technically possible; the CaseZero policy engine determines when execution is permitted.
Read / write identity isolationEvidence access does not automatically grant remediation.
Customer-owned cloud gatewayUse scoped customer identities and approved network boundaries.
Approval and independent verificationBind a human decision to the exact action and verify recovery with fresh evidence.
CONTROLLED OPERATIONSDEFAULT: READ ONLY
Evidence scopeResource-specific, permission-checked diagnostics
Action boundariesSeparate action identity and approval policy
Outcome verificationFresh checks before declaring recovery
Audit historyWho requested, approved, executed and verified
HOW CASEZERO WORKS
From first signal to a supported outcome.
Target lifecycle: understand, investigate, coordinate, act and verify. Full vendor correspondence, workflow-selected Teams case management and sustained verification are planned extensions, subject to integration testing.
01Ingest
Monitoring events and ITSM tickets enter a durable resolution record.
02Triage
Gather relevant, scoped live evidence and reviewed runbooks.
03Coordinate
Bring an approved specialist, internal expert or vendor into the workflow.
04Act
Run customer-approved steps with policy checks.
05Verify
Check recovery criteria, retain the evidence and follow up when the issue persists.
YOUR SUPPORT BUSINESS CASE
What could less support effort be worth?
Estimate the value of time returned from investigation and vendor follow-up. Start with the illustrative inputs, then replace them with your own assumptions.
ILLUSTRATIVE ESTIMATE
Potential annual capacity value—Value of active support time returned, before operating costs.
Hours returned / month—
Capacity value / month—
Net value / month—
First-year net value—
Modeled baseline effort / month—
Setup break-even—
Released capacity is not automatically a cash or headcount reduction. This model excludes downtime, vendor waiting time and support-plan savings. It does not promise a product result.
See the calculation and assumptions
Monthly hours returned = cases × coverage × (investigation minutes × investigation reduction + vendor-case share × vendor follow-up minutes × vendor reduction) ÷ 60. Percentages are converted to fractions.
Capacity value = hours × loaded hourly cost. Recurring net = capacity value − incremental monthly operating cost. First-year net = 12 × recurring net − one-time setup cost. Setup break-even = setup cost ÷ positive recurring net; it is unavailable when recurring net is zero or negative.
Conservative uses half your two effort-reduction assumptions. Base uses them as entered. Upside multiplies them by 1.25, capped at 100%. These are sensitivity scenarios, not probability ranges or industry benchmarks. All other inputs stay fixed.
Use nonoverlapping active person-minutes and a representative cohort. The same vendor-case mix is assumed in covered and uncovered cases. Vendor automation is a planned capability; use 0% vendor reduction if it is outside your tested scope. No CaseZero price is implied by this calculator.
GET STARTED
Connect the systems you already use.
Configure your organization, choose the services and evidence sources in scope, and authorize the exact workflows you want CaseZero to operate.
1 · Sign in2 · Connect3 · Configure4 · Operate
Set up your organization ↗Designed for your operations
Integrate your environmentCloud, monitoring, ITSM and collaboration connections
Apply your guardrailsScoped identities, role permissions and approval requirements
Expand on your termsEnable more workflows and resources as they pass readiness checks